WASA launches Stay Connected campaign

The Water and Sewerage Authority (the Authority) has embarked on a campaign to recover outstanding rates owing to the utility by domestic and commercial customers. Under the campaign entitled “Stay Connected” the Authority has already taken several steps toward addressing customers who are in arrears by two or more billing cycles. These include issuing the following: Short Messaging Service (SMS) and telephone call reminders; mailed reminder notices and hand delivered final notices.

Beginning Tuesday 06 August 2019, the Authority will commence another phase of the campaign, which will involve the large scale disconnection of service to those customers who continue to disregard all previous attempts to have their accounts brought up-to-date. The disconnection phase of the campaign will begin in areas of North East, North West and Central Trinidad, and will subsequently progress to other areas including Tobago.

Customers are encouraged to pay their water rates on time, as the Authority seeks to increase the collection of rates towards improving its service. Customers in arrears are asked to visit any of the Authority’s twelve (12) Rate Payment Centres located throughout Trinidad and Tobago, to clear their arrears or enter an agreement to do so. Bill payments can also be made at any commercial bank, via SurePay or Western Union or Online (wasa.gov.tt\WASA Payment Portal).

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